Hey there…reading this means you’re either thinking of buying from us or you’ve had a bad experience in the past and want to make sure it doesn’t happen again. Well don’t worry! At Bella Roze we strive to provide you with only excellent quality products and if we mess up (it’s not often that we do but we are human, no droids working here yet) we’ll be the first to raise our hands and hang our heads and sort you out. You’re our customer (or soon to be customer) and we want to make sure you shop from us on a regular basis. They say keeping a customer is less expensive than acquiring a new one so we’d be silly to mess you around.
Below are a few questions you may be asking yourself and if it’s not here, simply email firstname.lastname@example.org
When can I return a product?
If you’re not happy with your product for any reason whatsoever, you may have it exchanged for any other product of similar value. By similar, we mean give or take ten Rand. If we’ve messed up, we’ll arrange with the couriers to collect the goods from you provided it’s from the same address we delivered to. If you’re just changing your mind then the return postage is on you, we think that’s fair. Remember that if you’re just changing your mind, we will replace your product with another or give a cash refund if the product is in the same condition we sent it in.
Note: All items should be unopened and not used if you would like to return it. Of course if you have used it and the whole thing falls apart or is almost empty that’s another story (which should definitely not be happening).
What do I do if I’m not happy with my purchase?
The first thing to do is tell us! We pride ourselves on providing a high quality product and excellent customer service. You can contact us at email@example.com. From there, we’ll help you with your return or questions.
If you’re returning a product, please write a note and include it in the package and mention the following:
- The order number or Email address used during the purchase
- The approximate date when you or your friend made the purchase
- If it’s a wrong product related problem, please tell us which product it should be
- If you’re just changing your mind and would like a different product, please specify which one you want of the products required
What’s the returns address?
Before you send your package off, please pop as an email so we can help you with the couriers. Also, we’re not going to pay your courier costs if you’re using your own choice of couriers so unless you’re just changing your mind, please let us arrange the couriers to collect from you.
Please return any item you wish to exchange to:
Suite 9 | 17 Hibiscus Road | C/O Paul Kruger & Hibiscus | Durbanville | 7550 | Western Cape
Changes to our Returns Policy
If we decide to change our returns policy, we will post those changes on this page.
This policy was last modified on 28 April 2016
If there are any questions regarding this returns policy you may contact us using the information below.